What data do we collect?

Our website collects the following data:

• Personal identification information (name, e-mail, phone, the name of the company that you work for)
• Data about your import duties simulation
• The history of contact you've made with us using our contact plugin (live chat or form)
• Data about your navigation through our website

How do we collect your data?

You directly provide your data to ILS Cargo when you:

• Make an import duties simulation in our simulator
• Use the contact plugin (live chat or form)
• Visit and navigate through our website using cookies

How do we use your data?

We use the data collected from you through our website in order to:

• Communicate with you through our contact plugin and offer a better customer service based on your contact history with us
• Analyse your import duties simulation in order to:
• Suggest improvements to reduce import costs
• Contact you to offer our services
• Analyse the use of our tool
• Analyse how our website is used and make improvements in order to offer a better content to our visitors

Our website uses services from third-party companies to perform its functionalities. These companies have privay policies that are in accordance with GDPR, as can be seen in:

• Tawk.to: contact plugin data (https://www.tawk.to/data-protection/gdpr/)
• Google: website navigation data (https://privacy.google.com/businesses/compliance/)
• Facebook: website navigation data (https://www.facebook.com/business/gdpr/)
• LinkedIn: website navigation data (https://privacy.linkedin.com/gdpr)
• Microsoft: website navigation data (https://learn.microsoft.com/en-us/clarity/faq#privacy)

How do we store your data?

We store your data in:

• Our own database, located in a server in Brazil with rigid virtual and physical access control
• Third-party companies database (check the previous item which has the relation of these companies and the links to their privacy policies)

In order to have a history about the use of our webiste, as well as a history of communication with our users, we store your data indefinitely in our databases, but you may request that they be erased at any time according to your data protection rights explained in the following item.

What are your data protection rights?

ILS Cargo would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request ILS Cargo for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that ILS Cargo correct any information you believe is inaccurate. You also have the right to request ILS Cargo to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that ILS Cargo erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that ILS Cargo restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to ILS Cargo's processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that ILS Cargo transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at one of the following channels:

• E-mail: data.protection@ilscargo.com
• Phone: +55 (11) 2790-2600

Cookies

Cookies are small text files saved in your computer used to collect information about you and about your navigation and to provide website's basic functionalities that depend on the user's session. When you visit our website, we automatically collect information about you through cookies or similar technology.

For further information about cookies, visit https://www.allaboutcookies.org/

What kinds of cookies do we use and for what purposes?

There are many types of cookies for different purposes. Our website uses the following types:

• Basic functionalities: these are necessary cookies for the website to work correctly, performing basic functionalities that depend on your session on the website. We use these cookies for:
• Store your preferences, like the used language, for example
• Import duties simulator, which stores your simulation data between the change of pages until the simulation flow is finished
• Contact: we use these cookies to identify you when you use the contact plugin (live chat or form) and load your communication history in order to provide a better customer service
• Analysis: we use these cookies to analyse your navigation through our website and make improvements to provide increasingly relevant content to our users

How to manage cookies?

By default, cookies are enabled in your browser, but you can set it not to accept cookies and remove the already existing ones (visit https://www.allaboutcookies.org/ for instructions). However, some features of our website may stop working if you disable cookies.

Privacy policies of other websites

Our website contains links to other external websites. Our privacy policy applies only to our website, so if you click on a link to an external website, you should read their privacy policy.

Changes to our privacy policy

ILS Cargo keeps its privacy policy under constant review and always posts updates on this page to inform its users about the latest policies. The last update of our privacy policy was made on 06/06/2019.

How to contact us?

If you have any question about our privacy policy or about the data we collect from you, or if you want to exercise one of your data protection rights, we are ready to serve you through the following channels:

• E-mail: data.protection@ilscargo.com
• Phone: +55 (11) 2790-2600